The Challenge: Data Held Hostage 

An Applied Behavior Analysis (ABA) provider was trapped in an outdated, underperforming Electronic Health Record (EHR) system. When the firm decided to modernize, the legacy software vendor refused to provide a mass data export, effectively holding years of sensitive patient records hostage. The provider was faced with three grim options: i) remain on a failing system, ii) engage in years of costly litigation, or iii) manually re-enter thousands of records.

The Mercytech Move: Robotic Process Automation (RPA) 

To bypass a costly legal deadlock, Mercytech engineered a technical extraction using Robotic Process Automation (RPA). We developed custom agents to navigate the legacy EHR’s interface and programmatically harvest patient records with a level of speed and precision unattainable by a human workforce.

The Result: A Seamless Transition 

In a record time, Mercytech successfully mapped and migrated the entire patient database into the provider’s new platform, Central Reach.

• Zero Litigation: The client avoided six-figure legal fees and months of courtroom delays.

• Data Integrity: RPA eliminated the “typos” and omissions common in manual data entry.

• Operational Continuity: The transition was completed in a fraction of the time, allowing the clinical team to maintain their focus on patient outcomes rather than database errors.